Shipping Information

Orders are shipped ground Monday through Friday, with the exception of U.S. holidays.

Ground and expedited orders received by 1:00 PM EST Monday through Friday (with the exception of U.S. holidays) are shipped the same day. All orders received after 1:00 PM EST are shipped the next business day.

United States Post Office (USPS) orders are shipped the next business day.

If you have questions about bulk order shipping rates, contact Client Services at +1 336 545 2810.

Important Notes:

  • CCL cannot ship to Post Office boxes; a street address is required.
  • If USPS is the selected shipping option, duties and taxes (including value added tax) are the recipient’s responsibility and may vary depending upon the destination.

Returns

All returns require an RAC (Returns Authorization Code). You must first follow these steps:

  1. Contact Client Services at +1 336 545 2810 or online and request an RAC.
  2. Returns are accepted within 30 days of order delivery, and are subject to a 20% inspection, handling, and restocking fee prior to reimbursement.
  3. Include the original CCL packing slip in the package.
  4. To have CCL receive & process a return efficiently, the RAC number needs to be written on the outside front of the box.
  5. Please ship a return to:Center for Creative Leadership
    One Leadership Place
    Greensboro, NC 27410
    ATTN: RETURNS
    RAC# [fill in RAC number here]

CCL is not responsible for any damage that may occur during shipping.

Please note: Return shipping & handling fees are non-refundable.

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