Frequently Asked Questions

Online Orders

How do I apply a coupon or promotional code?

For online orders: When you’re checking out, on the Payment Method screen, enter the code in the “Discount Code” box to receive the discount. 

For phone orders: Tell the customer service representative you have a promotional code to apply to your order. 

How to I return an order?

All returns require an RAC (Returns Authorization Code). You must first follow these steps: 

  1. Contact Client Services at +1 336 545 2810 or online and request an RAC.
  3. Returns are accepted within 30 days of order delivery, and are subject to a 20% inspection, handling, and restocking fee prior to reimbursement.
  5. Include the original CCL packing slip in the package.
  7. To have CCL receive & process a return efficiently, the RAC number needs to be written on the outside front of the box.
  9. Please ship a return to:Center for Creative Leadership  One Leadership Place  Greensboro, NC 27410  ATTN: RETURNS  RAC# [fill in RAC number here]

CCL is not responsible for any damage that may occur during shipping. 

Please note: Return shipping & handling fees are non-refundable. 

Who pays duties and taxes on international orders?
If selecting USPS as your shipping option, duties and taxes (including value added tax) will be the responsibility of the recipient and may vary depending upon the destination.
Is it safe to send my credit card information over the Internet?
Yes! All credit card transactional information is sent from your browser to our secure servers, which process the transaction through an encrypted connection. We do not store your credit card information on our servers. In fact, we do not keep credit card numbers on any server in any file or database, ensuring you the highest levels of security.
Is my personal information shared with anyone? 
No. We have a strict privacy policy that you can review. You can rest assured that no personal information is ever shared with any party without your explicit permission. At CCL, your privacy concerns are taken very seriously. We are committed to protecting your personal information.


When will my order ship?

Orders are shipped ground Monday-Friday (except U.S. holidays).

Ground and expedited orders are shipped the same day if received by 1:00 PM Monday through Friday; otherwise, they are shipped the next business day. 

USPS orders are shipped the next business day. 

For bulk order shipping rates, call Client Services at +1 336 545 2810. 

Please note that we cannot ship to Post Office boxes; a street address is required. 

How much are shipping charges?
Shipping charges are calculated based on order size and shipping location. 
Are USPS international orders tracked after leaving the United States? 
Tracking for international USPS orders may not be available after the item leaves the United States. 


How do I download ebooks from CCL?
To purchase an ebook, add it to your cart like any other purchase. Our ebooks can be accessed via the Bookshelf platform. When you purchase an ebook, you will receive an email containing instructions for creating a Bookshelf account, along with information for accessing your ebook. Visit the Bookshelf site for detailed instructions.


How far in advance do I need to register for an Open Enrollment program? 
It is important for you to apply as far in advance as possible because class size is limited and many programs require the completion of assessment surveys (pre-course materials). These surveys are distributed 7-8 weeks in advance of the program. 
Can I register multiple people online?  
Online registration allows for organizational registrations of multiple people into multiple programs and locations within the same region. For example, you can register 3 people into different programs in the Americas region, but you can’t split those registrations across Europe, Asia, and Americas. 
Once I’m registered, how do I pay for a program?
CCL accepts the following credit cards: American Express, MasterCard, VISA and Discover. To pay by check (made payable to the Center for Creative Leadership), purchase order, or invoice, please contact Client Services at +1 336 545 2810.
Is there a limit on the number of participants from one company in a single program? 
In general, we recommend no more than two participants from a company enroll in a program on a certain date. This is done to ensure that participants experience a safe environment within the classroom, allowing all to openly share, discuss issues related to their development, and feel comfortable that a level of confidentiality will be maintained. We do make exceptions to this limit in some of our specialized programs where confidentiality is less of a concern due to the focus on skill development. In these cases, the limit is based on class size. If you are interested in a program with participants solely from your organization, you may want to investigate our custom program options. 
Is your online registration system secure?  
Our secure server encrypts all payment information you send us, including your name, address, credit card number and its expiration date. The encryption process takes all this personal information and converts it into code that is securely transmitted over the Internet. 
What if I’m a government employee? 
Most government agencies require the use of “training forms” when a staff member decides to seek outside training options. If your agency requires these forms, please provide them to the Center at the time of registration so we may follow the necessary steps to process your registration.  
Is the Center for Creative Leadership on the General Services Administration (GSA) Training Schedule? 
The Center for Creative Leadership is proud to be on the Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874. CCL provides Federal government clients with a wide range of off-the shelf and customized MOBIS-related training services and products to include leadership programs, Management, Organizational and Business Improvement Services, and assessment products. Our emphasis is on leadership training and development and we consistently drive superior results through our 40 years of experience in the field and our unique approach to developing leadership talent. For more information about purchasing instruments or enrolling in our leadership programs, contact Client Services at +1 336 545 2810.
What if I’m unable to attend a program in which I’ve already enrolled? 

Before a program begins, CCL incurs substantial administrative cost related to your registration. Therefore, the following fees apply:

Number of Days
Before Program
Substitutions Allowed Transfer Fee Cancellation Fee
More than 30 days Yes (no fee) None None
15–30 days Yes (no fee) 25% of tuition 50% of tuition
Less than 15 days No 50% of tuition 100% of tuition

Transfers: Transfer requests must indicate the new date and/or new program the participant wishes to attend. 100% of the full tuition is non-refundable if: 

  • The participant does not attend another program within 6 months of the original program start date. 
  • The participant transfers more than two (2) times.

Refunds: Any remaining balance of a cancelled program’s payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable. 

What’s included with my tuition? 
For in-person programs, tuition covers all program materials, assessment feedback, and most meals. Lodging is not included. 
How are accommodations handled? 

The cost of lodging is not included in your tuition.

  • If you are attending a program in CCL’s Americas locations in Greensboro, North Carolina or Colorado Springs, Colorado, please note that you are responsible for making your own hotel reservations. We strongly encourage you to stay at the hotel designated for your program date. You’ll receive a group rate at the designated hotel that includes breakfast and transportation to and from CCL. Staying at a different hotel will not afford you these amenities or the opportunity to interact with the other participants in your program. 
  • If you are attending a program at CCL America’s location San Diego, you are responsible for booking your own hotel reservations. The Center for Creative Leadership in San Diego contracts with the Hyatt Regency La Jolla at Aventine to provide special rates and amenities to CCL participants, enabling them to stay near one another as part of their program experience. The hotel is adjacent to the San Diego campus so transportation is not necessary and car rentals are not recommended. Rooms can be booked through the Hyatt Passkey system, accessed through your myCCL account.

  • For the CCL APAC (Asia-Pacific) and CCL EMEA (Europe, Middle East, Africa) program locations, please refer to your registration information for details on nearby accommodations.
What if I’d like to attend a program on an earlier date than is currently available? 
Participants wishing to attend a program earlier than is currently available may apply for standby status. To apply, you must confirm a date you can attend and complete all the necessary assessments. You can then be placed on a waiting list to replace cancellations in programs currently filled, often with very short notice. To learn more about standby status, contact Client Services at +1 336 545 2810. 
How long should I wait between programs? 
Development is an ongoing and long-term process that requires a participant’s dedication both during the program and afterwards. For this reason, we recommend a waiting period of approximately 12-18 months between attendance in Core Development Programs. You may wish to attend one of our Specialized Skill Development Programs during that time. 
Are Continuing Education Units (CEUs) available for my participation?  
Most of our open-enrollment programs have been awarded CEUs according to the number of instructional hours associated with the program. Learn more about our CEUs here.
Does CCL offer tuition assistance / scholarships? 
Yes. CCL extends leadership development opportunities to leaders who typically cannot access our traditional fee-for-service programs. Seats for scholarships are limited and based on individual need, type of organization, and program availability. Learn more here.

Workshop Kits

When will I receive my workshop kit order? 
Facilitator kits and printed participant kits for face-to-face delivery usually ship within 5 days. Large orders may have a processing delay; contact a Client Services Representative for an approximate delivery date. Digital participant kits for live online delivery are processed within one business day. 
How do I order more participant kits? 
Orders may be placed directly on this site or by calling our Client Development team at +1 336 545 2810 and selecting option #2. 
How do I equip multiple facilitators to deliver workshops?
We recommend each facilitator have their own facilitator kit. Additional facilitator kits may be ordered directly on this site or by calling our Client Development team at +1 336 545 2810 and selecting option #2. 
How long does it take to prepare to facilitate a workshop? 
It takes approximately 4 hours to fully prepare to confidently delivery a workshop, so we recommend you plan accordingly.
What’s the ideal class size for workshops? 
The ideal class size ranges between 12-24 participants; however, your class sizes are driven by your need and capacity. Facilitation will vary (minimally) depending on your class size. Smaller groups enable you to spend more time with each participant. However, too small a group could result in a loss of interactivity. Our workshops are designed to drive interaction, rather than a lecture style presentation. 
Are additional materials needed for delivery? 
No, kits are all-inclusive (all the content, slides and materials are included in your shipment). However, if delivering face-to-face, we assume you have standard meeting or training spaces with markers, a flip chart or whiteboard, and a way to project slides. 
For what leader level are these workshops intended?  
These workshops are leadership skill oriented. All of the skills in these workshops are relevant across every leader level. We recommend that you facilitate these workshops with groups that are largely from the same or adjoining leader levels. 
Can I order participant kits without a facilitator kit?  
Participant kits are not stand-alone items, but for those who have ordered the facilitator kit for a topic and require additional participant kits. Each participant kit includes a single-use user license and purchase is required for each participant every time the content is delivered. 
Can CCL facilitate a workshop for my organization? 
Yes, additional services such as workshop delivery, design contextualization for audience, workshop kit train-the-trainer, and delivery support training are available. Call our Client Development team at +1 336 545 2810 a (select option #2) or email us at to request.  
Can kits be customized for my company? 
The slideshows included in the facilitator kit are built on a template that can be edited to include your company logo and branding, however they are designed to be delivered “as-is” as an intact half-day workshop.    If you are looking for content that can be customized and integrated into your internal training programs, please call our Client Development team at +1 336 545 2810 a (select option #2) or email us at to discuss Enterprise Licensing opportunities.
Are workshop kits available in multiple languages? 
Yes; however, language availability varies across topic and delivery method. We have translation services available for an additional fee if the requested language is not currently available. Contact our Client Development team at +1 336 545 2810 a (select option #2) or email us at for more information. 
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