Developing fluency in initiating trust conversations helps both leaders and their colleagues open up to the possibility of creating greater responsibility throughout their relationships, teams, and business units.
| Author | Christopher Evans |
|---|---|
| ISBN | 978-1-60491-981-3 |
| Publisher | CCL Press |
| Guidebooks | Ideas Into Action Guidebook |
Trust is a mechanism of people's decision-making processes that mediates nearly every interaction in their lives.
Identifying and discussing the specific issues or behaviors that increase or decrease one's willingness to trust — to be vulnerable to the actions of others — helps leaders increase their comfort in dealing with today's volatile, uncertain, complex, and ambiguous world.
| What Is Trust? | 1 |
| Types of Trust | 7 |
| Dimensions of Trust | 11 |
| Taking Action on Trust Issues | 21 |
| Individual Trust Conversations | 27 |
| Team Trust Conversations | 33 |
| Trust and Decision-Making | 39 |
| Last Words | 47 |
| Glossary | 51 |
| Suggested Resources | 54 |
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