Active Listening: Improve Your Ability to Listen and Lead

Out of stock
SKU
430-book

Listening well is an essential component of good leadership, and you can become a more effective listener and leader by learning the skills of active listening. 

More Information
Author Michael Hoppe
Publisher CCL Press
Guidebooks Guidebook

When you practice active listening, working relationships become more solid, based on trust, respect, and honesty.

Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders.

Table of Contents:

Active Listening: Improve Your Ability to Listen and Lead, CCL Press, 2006
Listening and Leadership 7
The Active Listening Skill Set 12
Barriers to Active Listening 18
How to Improve Your Listening Skills 21
Leading with Active Listening 28
Suggested Readings 29
Background 30
Key Point Summary 31

Shipping & Returns:

  • Orders are shipped ground Monday through Friday, with the exception of U.S. holidays.
  • Ground and expedited orders received by 1:00 p.m. EST Monday through Friday (with the exception of U.S. holidays) are shipped the same day.
  • All orders received after 1:00 p.m. EST are shipped the next business day.
  • United States Post Office (USPS) orders are shipped the next business day.
  • For bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.
  • Returns require an authorization code. To initiate a return, contact our Client Development & Experience team at +1 336 545 2810.

See more shipping information and instructions for making returns.

Write Your Own Review
You're reviewing:Active Listening: Improve Your Ability to Listen and Lead
© Copyright 2021, Center for Creative Leadership. All rights reserved.