Resolving Conflict: Ten Steps for Turning Negatives to Positives

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Author Harold Scharlatt
ISBN 978-1-60491-618-8
Publisher CCL Press

Conflict is inevitable, in everyday life and—especially in today’s increasingly non-hierarchical organizations—in the workplace. So what has always been a key leadership skill—conflict resolution—has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method—summarized in ten steps—for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

This book includes two interactive worksheets you can download: “Conflict-Resolution Worksheet” and “A Ten-Step Conflict-Analysis and Strategy Process.” You can fill out and save the worksheets in order to share them electronically with colleagues, an executive coach, and others to seek feedback and advice as you develop and exercise your conflict-resolution skills.

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Table of Contents

Resolving Conflict: Ten Steps for Turning Negatives to Positives, CCL Press, 2016
Preface vii
Introduction 1
Typical Questions about Conflict 7
Conflict in Context 19
Approaches to Conflict 29
Conflict Analysis and Strategy 41
An Illustrated Walk-through of a Conflict Situation 49
Suggested Resources 65

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