The Step Up to Conflict workshop is developed by the Center for Creative Leadership (CCL®) in collaboration with the Eckerd College Leadership Development Institute, a valued partner of CCL for over 30 years. We believe that:
Conflict is inevitable: When people work together they bring differing perspectives, opinions and motives that can lead to conflict.
Conflict is not always bad: Many conflicts — when handled properly — can create an atmosphere of creativity and innovation.
Conflict management skills can be learned: While natural ability is helpful, we know these skills can be effectively developed and improved.
Mobilizing reframes boundaries to develop community.
Weaving interlaces boundaries to advance interdependence.
Transforming cross-cuts boundaries to enable reinvention.
Note: This is not a stand-alone item. Facilitation of CCL workshops requires the purchase of a participant kit for each individual participant. Participant kits are for those who have ordered the Step Up To Conflict workshop facilitator kit and require additional participant kits. Each participant kit includes a single-use user license, and purchase is required for each participant every time the content is delivered.
Step Up To Conflict
How do we directly address conflict in a way that preserves or improves relationships, creates new opportunities, and increases productivity?
Step Up To Conflict equips leaders with skills to effectively manage conflict. Participants will learn how to:
Recognize and understand their own conflict “triggers”
Understand how different values may contribute to conflict
Practice active and passive positive responses to conflict in their workplace
Apply the strategies to a workplace conflict situation
Additional Languages:
Please contact your CCL representative to order this kit in additional languages.
How Live Online Kits Work:
Live online kits are licensed through CCL's Leadership Accelerator platform and are managed and assigned through an administrator account.
Within one business day of purchase, you'll receive an email notification from support@ccl.org to confirm that the kits have been added to your administrator account and are ready to use.
If you are a new user to CCL’s Leadership Accelerator, you'll receive an email invitation to the platform, and instructions for getting started, from the same email address.
Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:
Before 1:00 pm EST Monday through Friday and:
Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.
Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.
After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:
We will make every attempt to ship your order out the next business day.
Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.
Returns require an authorization code. To initiate a return, contact our Client Development & Experience team at +1 336 545 2810.
